What to Consider When Choosing a Data Center Provider

Photo by Brett Sayles: https://www.pexels.com/photo/black-hardwares-on-data-server-room-4597280/

Data Center Indonesia - Choosing a data center for your business is not a walk in the park. 

There may be many data centers nowadays, but finding the ones that are best for your business is not simple, especially when you are considering entrusting your mission-critical assets to a purposely built data center. 

Therefore, it is important to consider several specific factors before choosing to collocate with a data center. 

With numerous providers offering several services, here are five key considerations when selecting a data center provider to meet your business needs:

1) Close to users

It has been our habit to keep our phones close to us at all times because all our data is in there. 

Like our phones, data centers must be reachable by users, which is why the location must be strategic. Assess the geographical proximity of the data center to your business operations and target audience. Consider providers that have data centers in diverse locations for redundancy and disaster recovery purposes.

This is not just so that the data center is close to you, but also the security of the area from possible physical and virtual breaches, and the probability of any natural disasters. 

Thus, ensure that when selecting a data center, they should be: 

1. In-town (close to users)
2. Resilient to natural disaster
3. Close to emergency stations (police department, fire stations, etc
4. Assessed for threat and vulnerability risk

All four of these aspects are necessary criteria to look at when asking about the location of the data center to colocate. If they do not meet the criteria, you may want to reconsider finding elsewhere for the safety and operations of your business. 

But otherwise, once a great location to colocate is found, consider the flexibility of the data center’s growth. 

2) Scalability and Future Expansion

If you have a room full of your items, then you will need a bigger room if you’re planning to get even more items. 

Just like a room, data centers need spaces to store data as businesses grow. With the ever-growing updates in information, data center providers must have the necessary spaces to store current and upcoming data in the future.

It is not only spaces that must be kept into account when colocating, but the possibility of additional power capacity, and network bandwidth. Are they flexible enough to handle increased demands in terms of both physical infrastructure and technological advancements?

Thus, it's crucial to choose a data center provider that can accommodate your growth. A provider that can seamlessly scale with your business will save you from the hassle of data migration, or having multiple unnecessary sites which translates into more network costs in the future.

3) Security and Compliance Reliability 

Data is sensitive and important, especially when it comes to personal data. This is why data center security must be their top-notch priority. 

When entrusting your sensitive data to a data center, ensure that appropriate security measures are in place. Inquire about physical security protocols, such as access controls, surveillance systems, and on-site security and monitoring personnel. This is not only to avoid the risk of physical theft but also to avoid natural disasters. 

Additionally, the certificates they obtained must be checked as well. Review the certifications they obtained to check on the data center’s compliance. You can read more about data center certifications here. 


4) Redundancy and Uptime Guarantee 

There may be times when blackouts may occur and will cause a lot of disruptions to many businesses, regardless of which departments or industries they are from.  

In many buildings, they have installed power/backup generators to counter this. Data centers have those too but with more advanced backup generators to power their advanced technologies. 

Therefore, when evaluating a data center provider, inquire about their uptime guarantee

A reputable provider should offer a robust Service Level Agreement (SLA) with high availability percentages, ensuring minimal downtime. Look for features like redundant power systems, backup generators, cooling mechanisms, and network connectivity to ensure uninterrupted operations no matter what.

All this also goes back to the certificates that the data centers obtained. The higher their SLAs are, the more secure their data centers are physically and operationally, and customers wouldn’t have to worry much about the risk of downtimes and be able to continue operating their businesses. 

5) Tech Support Availability

Lastly, just like most prominent companies, ensure that these data centers have 24/7 support. 

In the event of a technical issue or emergency, responsive and competent support is vital. Evaluate the data center provider's customer support services, including their response time. It's crucial to choose a provider with a knowledgeable and experienced support team that can quickly address any issues that may arise. Additionally, inquire about their remote-hands services, which allow them to perform tasks like hardware replacement or physical troubleshooting on your behalf.


In Bersama Digital Data Centres, we ensure that all of these aspects are met for our customers to boost their business performance. We are strategically located in-town where local and global enterprises in Indonesia collocate and interconnect their digital infrastructure in one integrated ecosystem.

To find out more about us, click here.